Daniel Brent Patton

Product Content Strategy & UX Writing

Standards as the Enemy of the Good

Neil Perlin, from “Perfect vs. Good Enough”—Writing Quality in the Online Age: I got a call from a dot-com looking for a “content provider.” It was the first time I’d ever heard that title so I laughed and said, “So...

The Growing Need for Terminology Management

I continually marvel at just how intrusive ‘luck following the prepared’ can be. I’m trying to work over here! Anyway, just in time to fortify my current research diet into Content Strategy, in Whaddya Call It?, Don DePalma makes valid arguments...

“About Us” Information on Websites

Jakob Nielsen’s Alertbox reports finding “a 9 percent improvement in the usability of ‘About Us’ information on Websites over the past five years, but companies and organizations are largely still unable to explain what they do in a single...