In “Total Knowledge Management: Bringing Structure to the Unstructured” Jay Weir (now back at Open Text) wrote in KM World more than 5 years ago:
Today, many organizations are managing each stage of the content lifecycle independently, with disparate processes, systems, repositories and technologies. This results in the following issues:
- Incomplete, inaccurate and limited information;
- Time wasted locating the right information;
- Poor collaboration between groups;
- Difficulty getting fast access to the full picture;
- Maintenance of disparate systems;
- Difficulty keeping systems consistent;
- Difficulty delivering the right information to the right people;
- Poor asset management—information is not used to its full potential; and
- Weak compliance—compliancy with regulatory rules is difficult to ensure.
These issues continue to haunt companies to this day. There’s hope in right people, right process, right technology—and quantifiable $$$ linkage to an organization’s overhead. Why does this continue to be an uphill battle?